Refund policy
Returns & Refunds
Every DURO item is made to order for you. Because of this, we do not accept returns or exchanges for change of mind or incorrect size selection. Please use the size chart on each product page before ordering — if you are unsure, contact us at joshugalde@gmail.com and we will help you pick the right fit.
Damaged, defective, or wrong items
If your order arrives damaged, defective, misprinted, or is not the item you ordered, we will make it right at no cost to you. Contact us within 30 days of delivery at joshugalde@gmail.com with:
- Your order number
- A clear photo of the issue
Once we confirm the issue, we will send a free replacement or issue a full refund — your choice. In most cases you will not need to ship the item back.
Lost or undelivered packages
If tracking shows your package as delivered but you did not receive it, contact us within 30 days of the delivery date and we will investigate with the carrier. If a package is confirmed lost in transit, we will replace it at no cost.
Incorrect shipping addresses
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you cover the reshipping cost. Contact us as soon as possible after ordering if you need to correct an address — we can usually update it before production begins.
Refund timing
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for funds to appear.
Order cancellations
You may cancel your order for a full refund any time before it enters production. Once production has started, the order can no longer be cancelled.
Questions
Email us at joshugalde@gmail.com and we will get back to you as quickly as we can.